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Lesson details

Congrats! You've finished the Customer service essentials course.

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Who the Customer service essentials is for

The Customer service essentials online course is aimed at any customer-facing professional looking to enhance their customer service skills.

Instructor

Amanda Stevens

Amanda Stevens is a highly awarded customer service consultant, helping some of the world's biggest brands to build powerful connections with customers.

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Other lessons included in this course

Welcome - Customer service essentials
Lesson
Welcome - Customer service essentials

1m 29s

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What makes great customer service?
Lesson
What makes great customer service?

4m 59s

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Creating memorable first impressions
Lesson
Creating memorable first impressions

4m 36s

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Building rapport with customers
Lesson
Building rapport with customers

5m 11s

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Maintaining a welcoming environment for customers
Lesson
Maintaining a welcoming environment for ...

4m 53s

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Meeting customers' needs and exceeding expectations
Lesson
Meeting customers' needs and exceeding e...

6m 29s

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Handling many customers at once
Lesson
Handling many customers at once

3m 8s

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Handling declined payment
Lesson
Handling declined payment

3m 39s

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Handling hostile customers
Lesson
Handling hostile customers

4m 25s

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Excusing yourself from a conversation
Lesson
Excusing yourself from a conversation

2m 55s

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Handling complaints in customer service
Lesson
Handling complaints in customer service

5m 15s

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Customer service on the phone
Lesson
Customer service on the phone

4m 2s

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Online customer service
Lesson
Online customer service

5m 3s

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