This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Enhancing spa experiences through effective communication
In this online lesson led by Karen Coetzee, you'll learn helpful communication techniques that will impress your guests.
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This lesson includes
- Closed captions & dubbing
- Downloadable resources
- Mobile app (iOS & Android)
Lesson details
Think back on the last time you checked in somewhere - a hotel, a restaurant, how did it make you feel? Was the host smiling when you entered? Did they greet you and ask how you were? These actions may sound simple, but they pave the way to creating an exceptional and memorable experience for your guests.
In this online lesson about enhancing the spa guest experience, Karen Coetzee will explain some communication techniques such as listening to learn, luxury language, and mirroring guest communication.
What you'll learn in this lesson, Enhancing spa experiences through effective communication
- How to better understand guest needs and preferences, and respond appropriately through active listening
- How to communicate with guests in a professional and guest-friendly manner
- How to use non-verbal communication to understand guests' needs and make them feel at ease
Instructor
Karen Coetzee is the current Regional Director of Spa for Rixos Hotels in Egypt. With a career spanning over 22 years, Karen's journey began at the age of 18 when she embarked on a career as a Spa Therapist onboard Mandara Spa and Steiner...
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