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Lesson details

Welcome to Service practices during COVID-19 recovery!

In this course, you'll learn about the required changes to service practices during the COVID-19 recovery process and ways to use these changes to enhance the guest experience and assist venue operations.

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Instructor

Lisa Hobbs
Lisa Hobbs carries many different hats within the hospitality industry. With over 17 years of experience across a range of industries such as financial services and hospitality, Lisa is results-focused and has a flair for solutions.
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Other lessons included in this course

Making a difference during COVID-19
Lesson
Making a difference during COVID-19

4m 34s

Your wellbeing & confidence during COVID-19
Lesson
Your wellbeing & confidence during COVID-19

3m 40s

Guest experience during COVID-19
Lesson
Guest experience during COVID-19

5m 22s

Adapting safe service styles
Lesson
Adapting safe service styles

5m 20s

Managing guest expectations during COVID-19
Lesson
Managing guest expectations during COVID-19

4m 39s

Conclusion - Service practices during COVID-19 recovery
Lesson
Conclusion - Service practices during COVID-19 recovery

1m 4s