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Lesson details
It's never easy to deal with complaints or unhappy guests, but being prepared with the right mindset can help you feel more confident delivering exceptional service - no matter what!
So in this online lesson about service recovery principles, Dan Cockerell will share four principles that help build a great service recovery mindset.
What you'll learn in the Customer service recovery principles lesson
- The four principles to develop the optimal mindset and attitude for service recovery
Instructor
