Provided with the support of
Lesson details
Great customer service recovery has four key ingredients: listening, apologizing, solving, and thanking. Listening is the first step, and it's incredibly important - it's where you find out the information you need to help resolve the customer's complaint!
In this online lesson about listening to manage customer complaints, Dan Cockerell will give you tips for effective listening for service recovery.
What you'll learn in the Listening to manage customer complaints lesson
- What good listening looks like
- How to support customers while listening to complaints
Instructor
